A strong service partnership.
We offer a range of services + bespoke solutions ensuring total alignment to your brand and customer needs.
Customer Care
Serve customers in their language, culture and channels with our global talent pool.
Customer Research
Reveal the truth behind your survey scores and get deep insight to improve.
Customer Adoption
Launch your new product or service with our experienced Customer Support operation.
Concierge / VIP
Give your best customers an exceptional, personal, brand service experience.
Life-Cycle Management
Onboard & Retain B2B and D2C Customers with our fully trained life-cycle service team.
Pro-active Communication
Create opportunities to anticipate customer needs and pro-actively serve them.
Overflow Support
Fast activating support to service unexpected spikes in contact volume
The heart of a brand is the service it shows its customers.
Without service, there is no customer experience.
Without customer experience, there is no relationship.
We create unrivalled online customer care solutions, tailored for our global clientele, who share our service dna, fearless ambition and uncompromising standards.
Compelling Vision.
We work with a limited number of clients, increasing the lifetime value of their customers through blending our proven methods with their bespoke customer needs.
Our work with clients is curated to their exacting standards, our team is handpicked and matched to our clients personality and ambitions and our AI, data and technology solutions are enterprise grade.
Using a blend of heritage and modern practices, we are considered experts in curating elevated online customer service experiences.
95% of our work comes from client recommendation or repeat business.
Proven Methods.
Brazil
"você e ótimo!!! Muito obrigado. You are the best. I appreciate all of your help. You definitely reflect the label."
Greece
"Thank you for your thoughtful follow-up. I wanted to write to express my appreciation. Your proactive approach and attention to customer satisfaction is truly commendable."
United Kingdom
"I'm unspeakably grateful for your professional help and understanding. Your service is truly outstanding."
Italy
"Due to your excellent support, my husband now considers shopping with you online. Your company is lucky to have you."
USA
"Thank you for all your help. You have made my bad experience much better and saved your company from losing a customer."
Customers love us.
Exceptional
Customer Care
Expert customer contact solutions.
Tailor-made for aspirational brands.
Clear Benefits.
We develop and sustain a high level of trust from our clients because of our ability to deliver what we promise, in order to achieve clear benefits to partnering with us.
Consistent Quality
We have a long-running & excellent track record in delivering world class customer service, creating customer value through high quality interactions.
Expert Resources
Experienced client success manager + industry experts, who have genuinely been in your shoes, working with you to ensure business + customer success.
Flexible Contract
Our model is built to withstand change, enabling clients to launch new markets and services, switch on new channels, without increasing cost.
Cost Efficiency
We have access to leading & cutting edge technology and methods
Clients trust us.
Chief Operations Office - Funnel
"Neos did a great job helping us transition from a mixed “all hands on deck” support model to a specialist customer support function with a clear positive impact on our business.”
Chief Digital Office - Bugaboo
"Neos supported us with our customer service transformation, bringing best practice, insight and pragmatism. I would recommend them to any leader looking to drive positive change in customer service."
Customer Director - KIKO Milano
"What I appreciate about the Neos Team, more than their capability, is their willingness to go further than other outsourcers to get results. That is the mark of a true partner."