A strong service partnership.
Our bespoke services align seamlessly with your brand and customer needs.
Customer Conversations
Serve customers in their language, culture and channels.
- Plug into our globally distributed team.
- Operate from one of our sites in the UK,
USA, LATAM or EMEA
- Build a bespoke solution
Customer Technology
We offer an AI powered platform
that enables:
- Self-Service
- Customer Insights
- Issue tracking and cost to serve
- Quality Monitoring
Customer Care
Our team are trained in emotional
intelligence coaching and deliver:
- Customer Care & Service Recovery
- Concierge & VIP Services
- Sales and Retention
- Pro-active Communication & Services
The heart of a brand is the service it shows its customers.
Without service, there is no customer experience.
Without customer experience, there is no relationship.
We deliver unparalleled online customer care solutions,
customised for clients who value exceptional service and ambition.
Compelling Vision
Proven Methods
We have helped leading, award-winning brands around the world build and deliver their optimal customer service experience.
95% of our work comes from recommendation or repeat business.
With +20 years of experience, we have developed methods & tool-kits to ensure every customer contact creates trust and value.
Designed for teams and organisations that want to drive customer value, our approach transforms customer service into a competitive advantage.
Brazil
"você e ótimo!!! Muito obrigado. You are the best. I appreciate all of your help. You definitely reflect the label."
Greece
"Thank you for your thoughtful follow-up. I wanted to write to express my appreciation. Your proactive approach and attention to customer satisfaction is truly commendable."
United Kingdom
"I'm unspeakably grateful for your professional help and understanding. Your service is truly outstanding."
Italy
"Due to your excellent support, my husband now considers shopping with you online. Your company is lucky to have you."
USA
"Thank you for all your help. You have made my bad experience much better and saved your company from losing a customer."
Customers love us.
Leading Technology
We work with clients, guiding them on the right service and contact technology solutions for them for now and the future.
We work with all major technologies, from design to implementation and ongoing configuration. Clients can plug into our systems or we can optimise theirs.
We have pre-built API's to enable automation and self-service and a test and learn facility for clients to experiment with new channels, service features and data uses.
We also offer services on Web3 technologies including Web3, AI, BlockChain and RAG.
Simple Pricing
We charge per conversation, hour or FTE, depending on your objectives.
Our pricing is simple and always includes:
Onboarding:
No Set-Up Fee | Onboarding Programme | Customer Issue Analysis | CX Playbook | Service Training programme | Access to Industry experts & events
Service Management:
Agent Management & Coaching | Dedicated Customer Success Manager | Performance & Strategy Review | Customer Feedback Programme
Change Requests (Subject to fair use):
System change | Integrations | Channels | Services | Languages | Contact Volume
Choice of Delivery Approach:
Globally Distributed Workforce | Sites in UK, EMEA, USA, LATAM
Exceptional
Customer Care
Expert customer contact solutions.
Tailor-made for aspirational brands.
Clients trust us.
Chief Operations Office - Funnel
"Neos did a great job helping us transition from a mixed “all hands on deck” support model to a specialist customer support function with a clear positive impact on our business.”
Chief Digital Office - Bugaboo
"Neos supported us with our customer service transformation, bringing best practice, insight and pragmatism. I would recommend them to any leader looking to drive positive change in customer service."
Customer Director - KIKO Milano
"What I appreciate about the Neos Team, more than their capability, is their willingness to go further than other outsourcers to get results. That is the mark of a true partner."