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Road test Neos Black without the risk.

New clients onboarding in February get an introductory 10% off their first 3 months service.

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 A strong service partnership.

Our bespoke services align seamlessly with your brand and customer needs.

Customer Conversations

Serve customers in their language, culture & channels.

- Plug into our globally distributed team.

- Operate from one of our sites in the UK,

USA, LATAM or EMEA

- Build a bespoke solution

Customer Satisfaction

Improve your customer outcomes through:

- CX & Self-Service design.

- Automation & AI

- Insights and KPI management

- Issue tracking and cost to serve

- Quality and Customer Satisfaction

Customer Care

Consistently excellent service from a stable, well trained team.

- Customer Care & Service Recovery

- Concierge & VIP Services

-  Sales and Retention

- Pro-active Communication & Services

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The heart of a brand is the service it shows its customers. 

Without service, there is no customer experience.

Without customer experience, there is no relationship.

We deliver unparalleled online customer care solutions,

customised for clients who value exceptional service and ambition.

Compelling Vision

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Proven Methods

We have helped leading, award-winning brands around the world  build and deliver their optimal customer service experience.

 

95% of our work comes from recommendation or repeat business.

With +20 years of experience, we have developed methods & tool-kits to ensure every customer contact creates trust and value.

Designed for teams and organisations that want to drive customer value, our approach transforms customer service into a competitive advantage.

Brazil

"você e ótimo!!! Muito obrigado. You are the best. I appreciate all of your help. You definitely reflect the label."

Greece

"Thank you for your thoughtful follow-up. I wanted to write to express my appreciation. Your proactive approach and attention to customer satisfaction is truly commendable."

United Kingdom

"I'm unspeakably grateful for your professional help and understanding. Your service is truly outstanding."

Italy

"Due to your excellent support, my husband now considers shopping with you online. Your company is lucky to have you."

USA

"Thank you for all your help. You have made my bad experience much better and saved your company from losing a customer."

Customers love us.

Start your journey in building a customer care experience that truly meets your brands aspirations.

 Book a complimentary exploratory session with our team.

Explore with us.

Leading Technology

We work with clients, guiding them on the right service and contact technology solutions for them for now and the future.

We work with all major technologies, from design to implementation and ongoing configuration. Clients can plug into our systems or we can optimise theirs.

We have pre-built API's to enable automation and self-service and a test and learn facility for clients to experiment with new channels, service features and data uses.

We also offer services on Web3 technologies including Web3, AI, BlockChain and RAG.

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Simple Model

We charge per conversation, hour or FTE, depending on your objectives.

Our pricing is simple and always includes:

Fast and Thorough Onboarding: 

Custom Onboarding Programme | Customer Issue Analysis | CX Playbook | Service Training programme

Customer and Client Success: 

Agent Management & Coaching | Quality Assurance | Customer Feedback | Performance & Strategy Reviews

Improvements and Change Management (Subject to fair use): 

System changes & Integrations | New Channels & Languages | Project Management

| Service and product launches

Choice of Delivery Approach: 

Globally Distributed Workforce | Sites in UK, EMEA, USA, LATAM

Added Client Value: 

Dedicated Customer Success Manager | Access to Industry experts & events | Test and Learn facilities for new tech and processes

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Exceptional
Customer Care

Expert customer contact solutions.

Tailor-made for aspirational brands.

Build trust through better conversations.

We provide customer contact services that deliver real value for our clients.

 

We specialise in communication with consumers with any technology, channel & language.

Clients trust us.

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Chief Operations Office - Funnel

"Neos did a great job helping us transition from a mixed “all hands on deck” support model to a specialist customer support function with a clear positive impact on our business.”

Chief Digital Office - Bugaboo

"Neos supported us with our customer service transformation, bringing  best practice, insight and pragmatism. I would recommend them to any leader looking to drive positive change in customer service."

Customer Director - KIKO Milano

"What I appreciate about the Neos Team, more than their capability, is their willingness to go further than other outsourcers to get results. That is the mark of a true partner."

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