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 A strong service partnership.

We offer a range of services + bespoke solutions ensuring total alignment to your brand and customer needs.

Customer Care

Serve customers in their language, culture and channels with our global talent pool.

Customer Research

Reveal the truth behind your survey scores and get deep insight to improve.

Customer Adoption

Launch your new product or service with our experienced Customer Support operation.

Concierge / VIP

Give your best customers an exceptional, personal, brand service experience.

Life-Cycle Management

Onboard & Retain B2B and D2C Customers with our fully trained life-cycle service team.

Pro-active Communication

Create opportunities to anticipate customer needs and pro-actively serve them.

Overflow Support

Fast activating support to service unexpected spikes in contact volume

Black and White Skyline

The heart of a brand is the service it shows its customers. 

Without service, there is no customer experience.

Without customer experience, there is no relationship.

We create unrivalled online customer care solutions, tailored for our global clientele, who share our service dna, fearless ambition and uncompromising standards.

Compelling Vision.

Teamwork

We work with a limited number of clients, increasing the lifetime value of their customers through blending our proven methods with their bespoke customer needs.

Our work with clients is curated to their exacting standards, our team is handpicked and matched to our clients personality and ambitions and our AI, data and technology solutions are enterprise grade.

Using a blend of heritage and modern practices, we are considered experts in curating elevated online customer service experiences.

95%  of our work comes from client recommendation or repeat business.

Proven Methods.

Brazil

"você e ótimo!!! Muito obrigado. You are the best. I appreciate all of your help. You definitely reflect the label."

Greece

"Thank you for your thoughtful follow-up. I wanted to write to express my appreciation. Your proactive approach and attention to customer satisfaction is truly commendable."

United Kingdom

"I'm unspeakably grateful for your professional help and understanding. Your service is truly outstanding."

Italy

"Due to your excellent support, my husband now considers shopping with you online. Your company is lucky to have you."

USA

"Thank you for all your help. You have made my bad experience much better and saved your company from losing a customer."

Customers love us.

Start your journey in building a customer care experience that truly meets your brands aspirations by booking a complimentary exploratory session with our team.

Explore with us.

Exceptional
Customer Care

Expert customer contact solutions.

Tailor-made for aspirational brands.

High value customer conversations that build trust.

We are an expert outsourcer delivering branded customer contact services that deliver real value for our clients.

We specialise in digital communication with consumers across any technology, channel, language and timezone. 

Clear Benefits.

We develop and sustain a high level of trust from our clients because of our ability to deliver what we promise, in order to achieve clear benefits to partnering with us.

Consistent Quality

We have a long-running & excellent track record in delivering world class customer service, creating customer value through high quality interactions.

Expert Resources

Experienced client success manager + industry experts, who have genuinely been in your shoes, working with you to ensure business + customer success.

Flexible Contract

Our model is built to withstand change, enabling clients to launch new markets and services, switch on new channels, without increasing cost.

Cost Efficiency

We have access to leading & cutting edge technology and methods

Clients trust us.

Silhouette with Mountains

Chief Operations Office - Funnel

"Neos did a great job helping us transition from a mixed “all hands on deck” support model to a specialist customer support function with a clear positive impact on our business.”

Chief Digital Office - Bugaboo

"Neos supported us with our customer service transformation, bringing  best practice, insight and pragmatism. I would recommend them to any leader looking to drive positive change in customer service."

Customer Director - KIKO Milano

"What I appreciate about the Neos Team, more than their capability, is their willingness to go further than other outsourcers to get results. That is the mark of a true partner."

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